What Data We Collect and Why
When you open an account with us, we collect your registration details — name, email address, phone number and date of birth — so we can verify your identity and keep your wallet secure. When you make a deposit through DANA, OVO or GoPay, we log
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the transaction reference, amount and timestamp to reconcile your account balance and handle any dispute you raise with us. We do not store your full e-wallet PIN or password; those stay encrypted inside your own wallet app. If you contact support, we keep a record of
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the conversation to resolve follow-up queries. We also collect device identifiers and session data when you access the lobby from your phone, which helps us detect unusual login attempts. Data collected in Bekasi or anywhere else in Indonesia is processed in line with applicable local law
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and only for the purposes listed above. We do not sell your personal data to third parties. Retention periods vary by data type — payment records are held for the period required by applicable local regulations, while session logs are purged on a rolling basis. You
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can request a copy of your data or ask us to delete account-related records by reaching our support channel directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.